rnarccus
patreon
Patreon Payment Declines (VERY important, please read)
🕑 Added 2018-08-02 17:58:43 +0000 UTC Hey folks, really important/serious topic today. This month patreon has been experiencing an extremely high number of payment declines, you can see them mentioning this situation on its twitter account:https://twitter.com/Patreon/status/1025071287020871680
with the attached statement:
For myself personally, what this has meant is so far only 20% of the total pledges have gone through, which means I'm currently unable to pay any of my monthly bills or even buy any food (which is why this is quite serious for me)
I'm not sure why these declines are happening, patreon hasn't explicitly mentioned the reason behind it, but for some this has manifested as the bank identifying the patreon pledge as a suspicious charge-- if this is the case for you, I'm pleading to you to see if you can do anything to fix it on your end,
Patreon has suggested that updating payment information might help, you can do this by following what's in this article:
https://patreon.zendesk.com/hc/en-us/articles/203913769-How-do-I-update-my-payment-information-
HOWEVER, if your charge was detected as being fraudulent (as some of my current patrons have told me), what you can do is contact your bank, verify that the charge was NOT fraudulent, go back to patreon, RETRY your card through the payment section (it may not retry it manually), and it should go through fine.
The 20% of payments which have gone through for July is less money than my first funding goal of $300, which means until this situation is resolved, I will not be able to post any additional art for this month, because I will need to make up the lost money by taking commissions to ensure I still have a place to live and am able to eat.
I will keep you guys 100% up to date with this situation as I learn more and as patreon tells us more -- I just want to reiterate, you guys make the work I do possible, 100% of my frustration is directed at patreon, I love you guys, and your support means the world to me.
Thank you for understanding, thank you for taking the time to see if your payments have gone through or not, NONE of this is your fault, it is patreon's fault, but I can't do anything to fix things on my end, only you all can try resolve this issue.
Comments
Road Human
Just updated my payment info :)
You are great artist!))) Love your works and wish you good luck in your work!)))
Linsey
I have had issues with this lately! I am a new patron and will be sure to fix this issue for you ASAP. 💛💛
wrapitwaf
Is the issue somewhat resolved? Do we get any rewards for a Philanthropist like me? 😢 I wanna see something new. Hoping everything’s fine on your end.
MamaRu
I just checked my email and I got a receipt! :) Hope the remaining payments get through for you!
F. Charlie August
Marccus, I wanted to ask if you have decided to go ahead and take commissions at this point! If so, I would like to discuss a few works I would love to have done in your exquisite style for a couple of my FFXIV characters! Payment would of course be up front.
freakoutduder
I've gotten the receipt, but let us know if there is anyway else we can help!
ShinGlacier
I've been using PayPal and so far didn't have any problems, hope this situation gets solved soon =/
WOTEPRGO
Oh my god im sorry to see that i hope it resolves itself soon. Wish i could help you out but investments left me with a negative balance only 3 days into the month wish i could help in some way...
Ry
That sucks! I can't imagine how frustrating this patreon mishap is on your end. We'll continue to support you.
marccus
If you got the receipt in your email, everything is okay! Thanks for checking!
ntdthxm
ntdthxm as a non-Englishspeaker，it is too hard to understand the situation.My emailbox get the patreon paybill，and in my membership shows that I finish the payment 1st August（but the support period is July，isn't it support the same month as payment？）please tell me i already get through.
MoonlightVega
I checked mine and it seemed to go through! :)
F. Charlie August
Also, I got my receipt this morning too! I am only too happy to help continue supporting you and your absolutely awesome artwork!
F. Charlie August
Hey, can we get the link to your kofi page? You might also repost it on your blog.
Gabriel Guimarães
Mine went through. i hope things resolve soon.
wrapitwaf
I received my Paypal receipt this morning, with all of my Patreon memberships, including yours. Knowing this issue, I understand your worries. Hopefully it would be resolved early enough. I can’t wait longer for your artwork.
Matthew Feiteira (Moontalon)
I got an email with my receipt early this morning and it's showing up in my bank statement, so mine seems to have gone through. I'll be sure to keep an eye on it, though!
Artem
I use Chase. Transaction was declined as fraud (for first time). I had to send a text, approving it, then login to Patreon and click "try again". I think banking systems started to notice the shady business of Patreon, lol. But nothing to worry about - it's not creators who should resolve it and we will find a way to support you anyways.
Yuki
I got a fraudulent text about this on my phone and immediately called my bank to fix it before the billing window on patreon finished. Id suggest if people have issues to either switch to paypal service, or call their banks to verify the charge. Only took my like five minutes to fix.
Alan Aguirre
That was my problem the last month but I fix it with my bank! This month charge through successfully! Hope this will fix it soon!
My bank flagged the charge as fraudulent as well. I called them and was directed to their fraud prevention services over the phone to verify the charge on my card. Afterwards I went back to Patreon, retried my card (I emphasize this part--it likely won't go through automatically after you verify, you have to retry it yourself), and it went through fine. Pretty quick fix, but inconvenient all the same.
Stephen Goodsell
My card was tagged by my bank for fraud activity due to the Patreon charge. I switched to Paypal and it went through, but everyone should check with their bank to make sure the same didn't happen to them.
I believe mine went through as well. I'm off to verify--good luck!
Bjørn Larssen
Oh shit! FWIW I know mine went through because I got a confirmation, but that is so awful! I hope it's resolved soon.
