raeoffrecord
patreon
(4/28 update)To patrons who remain on the same tier during April 致未在四月內更動贊助金額的會員們
🕑 Added 2019-04-21 02:56:38 +0000 UTCFeel free to ignore this post if: 假如你符合下述情況，可以略過本文不看:
- Your April payment is already processed.
- You don't need April time-limited reward. Or you don't want to pay for April support.
- 你的四月贊助金額已經確定支付。
- 你不需要收到四月限時獎勵，或不想要支付四月份贊助金額。
---------------------------------------------------
4/28 Edit:
Today morning I finally get the reply from support. So the result is confirmed. Canceling and repledging don't work. I'm very sorry 😓
4/28更新：今天上午總算收到官方最後的回覆。下有結論，意思是他們真的給錯方法喇，取消後再加入這招真的沒有用，不好意思讓各位白忙一場orz
Which means, if you have joined my Patreon before 4/1, and are remaining on the same tier/pledge during April. Your April payment won't be processed.
也就是說，如果你在4/1之前就加入會員，並且在四月份沒有更動會員等級或金額，那麼叭子會收不到你的四月份贊助金額。
How to pay for April support and get time-limited rewards? On 4/22 I've already given the solution:
這樣是要怎麼拿到四月份的限時獎勵？在4/22本文更新中，我已經提出解決方法：
- Wait for the May 1st billing cycle.
- Confirm your May pledge is processed.
- After May pledge is processed, edit your payment by adding an extra amount. For example, you are a Tier $2 patron, and want April Tier $2 reward; edit the pledge number to 4.00, then you will be billed for $2 (4-2=2) immediately.
- Once the extra payment is processed, I will PM the April reward to you as soon as possible. Or you can contact me to ensure the reward is being sent.
- Remember to edit your pledge back, so you won't be charged an extra amount in June.
- 等待五月初(通常都是一號)的定期結款。
- 確認五月的贊助金額已經支付成功。
- 接著再修改贊助金額。舉個例子，假如你是二鎂會員，想要收到四月的二鎂會員獎勵，那麼請將贊助金額的數字改成「4.00」，系統會立刻向你收取兩鎂的差額。
- 一旦確認金額已結清，我會盡快將四月限時獎勵透過私訊發給各位。你也可以提醒我以確定獎勵送出的進度。
- 額外的贊助金額刷出去之後，記得再將贊助金額修改回來。
P.S.
To whom if not familiar with Patreon charging system:
說明下結帳系統是怎麼運作的：
- Billing cycle: Patreon bills patrons during the start of every month.
- Charge up front: Patrons who are newly joined/ upgrading tiers / adding extra pledge will be billed immediately.
- Patreon being paused: Once a patreon page being paused, the billing cycle for that month will be cancelled. However charge up front will still work.
- 每月結帳週期：Patreon會定時在每月月初(通常是一號)向既有會員結帳。
- Charge up front(立即結帳)：當月才加入的新會員、或是向上調升等級/金額的會員，其贊助金額都會立刻被結清。
- 暫停Patreon：當創作人決定暫停Patreon，其每月結帳週期會被暫停。但Charge up front仍會維持運作。
To understand what is happening:
以下條列本事件全流程：
---------------------------------------------------
4/22 Edit:
My apology for bothering you all again! Yesterday I was talking about not being able to re-run the billing cycle in April, and I made this post based on the solution given by Patreon support. But it seems doesn't work for patrons who repledge on the same amount.
4/22更新: 抱歉再度打擾各位，昨天我發了本帖，談到本月無法運行定期扣款系統、導致無法收取本月大部份贊助。昨日我將Patreon官方給予的答覆中所提供的解決方法提供上來，但該方法似乎不是對所有人都有效。
I was suggested by Patreon support to ask you guys to cancel membership and repledge again. It is meant to force the charge up front feature to process the payment immediately. But till now many of the repledges are still not shown on my manager, and I also get feedback talking about that there is nothing changing on Billing History page and no receipt is sent.
Patreon官方建議，因為我的專頁啟用了charge up front制度，新加入或是向上調升的贊助金額都能立刻結清，因此假如原本的贊助人退出、然後再重新加入，那麼重新加入的贊助金額也會被立刻結清。但事實似乎不然！直到現在我在後台仍看不到許多重新加入的贊助款，也持續收到會員反應、在Billing History頁面看不到本月的贊助記錄，也沒有收到任何收據。
I reported this situation again to support about 4 hours later after the post, but have not yet gotten an answer. I'm afraid to assume that the support might give me a false solution and just leave my questions behind.
昨天在本帖發出後約四小時，我就再度向Patreon官方再度回報這個情形，但目前仍未得到答覆。總之咧...最壞的情況可能是，Patreon官方根本就給了我錯誤的解決方法，而且不打算來收我的爛攤子。
If you are still trying to repledge and wondering why no payment is processed, I'm sincerely sorry that probably this repledge method won't work for you. I'm not 100% sure the support will reply to me again, so better to fix this problem by ourselves.
如果各位仍還在繼續嘗試重新加入，或是疑惑為啥贊助金額一直沒刷出去，這邊先致上萬分的抱歉！昨天提供的法子對你來說很可能沒有用。現下無法100%確定Patreon官方會不會再答覆，只好先來想想該如何自力救濟。
If you have tried to cancel membership and then repledged, but no payment is processed. Here are my suggestions:
假如你已經試著取消會員再重新加入，但贊助金額遲遲沒刷出去的跡象，這裡還有其他方法供參考：
- Wait for the Patreon support to give another solution. However, it is unlikely to happen.
繼續等待Patreon官方回覆。但很可能就沒下文了。 - Wait for the next billing cycle (May 1st), and see if any extra payment is processed. For example, you have tried to repledge $2 for Tier $2, April support. On May 1st, both of April and May pledges (2+2=$4) will be processed.
等待五月一號的定期結款，看有沒有額外的金額刷出去。假如你在四月選擇重新加入二鎂會員，那麼在五月一號，系統可能會向你同時收取四月與五月的贊助金額，也就是四鎂元。 - If there is no extra payment processed in May, you can still edit your pledge by adding an extra amount. Pledges of adding extra amount should be processed immediately.
如果沒有額外的贊助金額刷出去，你仍然可以在五月內修改贊助金額，只須把額外的金額加上去即可。系統會立刻結算額外加上的金額。 - Once the payment is processed, I will PM the April reward to you as soon as possible. Or you can contact me to ensure the reward is being sent.
一旦確認金額已結清，我會盡快將四月限時獎勵透過私訊發給各位。你也可以提醒我以確定獎勵送出的進度。 - Remember to edit your pledge back, so you won't be charged an extra amount in June.
額外的贊助金額刷出去之後，記得再將贊助金額修改回來。
P.S. 補充:
- If you are not sure how to edit the pledge, click here to see the instruction.
如果你不知道該怎麼修改贊助金額，點下這邊有中英文圖示解說。 - If you are not sure the payment is processed, you can PM, comment or email me. I will check it for you.
如果你無法確定贊助金額有沒有結清，你可以透過私訊、留言或電郵通知我，我會透過後台幫你查看。 - If you accidentally repledged an extra amount which you don't plan to pay, you can contact me and I will see if it's suitable to make a refund.
如果你一個不小心重覆刷出金額，你可以通知我，我再幫你查看你的情況適不適合退款。 - If you want the April reward but don't plan to pledge for May support, you can cancel your pledge in May and contact me for sending the April reward to you.
如果你只打算收藏四月限時獎勵、但不打算支付五月的贊助金額，你可以在五月內取消贊助並通知我。
This time I've learned my lesson and I won't pause my Patreon without knowing it is impossible to have the pledges back during the paused month. Sorry again for all the trouble you're going through ;o;
這次算是學到了教訓，之後不會再鬧出一樣的烏龍了(攏汗)不好意思一再耽誤各位的時間...！
--------------------------------------------------
4/21 original:
Sorry I have bad news for you :((( Today morning I got the reply from Patreon support and confirmed that I'm not able to receive a big part of my April earnings. Here is what I am paid so far, from new April patrons and old patrons upgrading tiers during April:
各位...有個壞消息..！今天早上我從Patreon官方得到回覆，呃我無法收到極大部份的四月份贊助收入。以下是我目前本月的實際收入，來自四月新加入的會員以及四月內向上調動贊助金額的會員：
If you would like to receive the Tier $2 (or above) time-limited reward, or simply want to send your support, and your April pledge is not processed, I need to bother you to cancel your membership and then repledge again, before the end of April. So the payment can be processed immediately.
如果想收到二鎂(或更高等級)的限時獎勵，或單純想實際給予支持，我得麻煩各位在四月結束之前先取消贊助，然後再重新加入會員，唯有如此系統才會立刻向各位收取四月贊助費用。
Once your $2 or above pledge is processed, you will be on the list to get the time-limited reward!
一旦贊助金額(二鎂以上)已確定支付，您將會在指定日期收到四月份的限時獎勵！
Sorry again for still being a noob of running Patreon, I have no idea that I can't cancel the pause and get paid again, and it's disappointing that Patreon support can do nothing from their end. It's paused for 3 months and to be frankly my financial condition is not great. And thank you if you are willing to send your support!
得說聲抱歉，如此勞煩各位...！已經過了一年、我對這個平台仍有許多不熟悉之處orz本專頁畢竟已經暫停三個月，老實說我目前的財務狀況非常吃緊(這也是為何我無法在本月內就升級網速)，如果各位願意幫個忙、支付本月的贊助款項，這邊也先說聲非常感謝！
// How do I know my April pledge is processed or not? //
Please check your Billing History page. (only available for desktop version)
"top right icon" --> "My memberships" --> "Billing History"
// 怎麼確認自己的四月份贊助金額付了沒有？//
可從"Billing Histroy"查看(僅桌面版可供查看)。
桌面版右上方的個人圖示-->"My memberships"-->"Billing History"
// I do not have a desktop device to check Billing History! //
If you are only using mobile apps, check the email to see if you have got any receipt from Patreon during April, and my account "raeoffrecord" should be shown on the receipt.
Or you can comment, PM, or email me, and I will check it for you.
// 我沒有桌機或筆電，沒法查看自己的付款記錄！//
請查看電子信箱，看有沒有收到四月份的支付收據，如已支付，我的帳號名"raeoffrecord"會顯示在您的收據中。或是你可以直接透過留言、私訊或email通知我，讓我幫你查看支付狀況。
// How do I cancel my membership? //
See the instruction article from help center. Remember, only patrons whose April pledge are not processed need to cancel membership and repledge again. If you don't want the reward and pay for April patronage then feel free to ignore this notice.
// 我要如何取消會員資格？//
Patreon官方有說明，如需中譯也可以提出來。再次提醒，只有四月內贊助金額未支付的舊會員需要取消會員資格、然後再重新贊助。如不想要限時獎勵、或不想在四月內給予贊助，您可以不用理會這個通知。
// I have joined as a $2 (or above) patron before April, but am too late to see this notice. Can I still have the time-limited reward? //
You can comment, PM, or email me about this. I will need you to edit your pledge by adding an extra amount based on which version reward (150 or 300 dpi) you'd like to receive. P.S. The said reward is not available for $1 patrons, and $2/5/30 patrons who join my Patreon after the end of April.
// 我是在四月之前就加入的二鎂(或以上)老會員，但太晚注意這個通知了，我還能否收到四月的限時獎勵？//
你可以透過留言、私訊或email通知我。屆時我會需要你暫時更動贊助金額。提醒：四月中的一鎂會員、以及五月(或之後)的新加入會員，皆無法收到四月份限時獎勵。
Comments
我自己也被Patreon搞得很糊塗😅 噢話說為了管理之便，我還是先把你這筆算在四月的五鎂會員贊助款(不然會記不清誰已經收到哪些獎勵)，所以我先把四月獎勵私訊給你了! 我昨天才熊熊發現後台顯示的金額也會騙人囧，看來四月份我只收得到"額外加上去的金額"。四月這次算我一時糊塗沒搞懂暫停專頁與恢復月結機制的關係，所以少給付的部份我自行吸收就好orz 我五月已經恢復正常月結，月結機制會持續跑一陣子，直到收到當月款項為止。有時我也得等到月中或下半月才收得到部份會員的贊助，所以如果來得及在五月內再度儲值的話應該還是會收到你的款項~
不好意思打擾了，我於台灣時間5/1日早上10點發現自己存摺內錢不夠，去儲值後升金額（想說讓它補扣款+換贊助5美元）結果系統竟然只扣我3美，且是四月的。這樣來看好像我5月的贊助來不及付了qq|||（一直對Patreon的收費系統有點糊塗）
Okay! Your lastest charge date is 3/28 for $3. So no payment processed in April. And uh canceling and repledging are confirmed not working. The charge up front system only picks new patron/upgrading tiers/extra pledges. Sorry for the inconvenience! I would suggest: Wait for May 1st billing cycle. After the billing cycle, then change your pledge from $3 to $4 (or any custom number you'd like to pay). All extra pledge should be billed immediately.
Kuri
Hi Rae! Can you please confirm if I need to cancel and repledge or anything? I'm not sure since I know I changed my pledge at some point.
And uh, some of you might want to know why I suggested waiting for May billing cycle, here is an example of Tier $2: My suggestion: May billing cycle, pay $2 --> Edit pledge to $4, pay extra $2 in May So the total payment is $4, for April and May support. If editing pledge before May billing cycle, it will be like: Edit pledge to $4, pay $4 in April --> Edit pledge back to $2 --> May billing cycle, pay $2 Then the total payment is $6, which is more than my suggestion though.
Just confirmed, your payment is processed on 4/28 for $4! Remember to edit it back before May billing cycle, thank you! Yep I wish Patreon pay more attention to fix and improve their system. It seems they prefer to add bunch of new features rather than fix those existing problems :\
I edited my pledge and yeah that seems to work. I wished that they got to you sooner with a fix.
感謝太太佛心手滑!(毆)
啊，沒關係的，我超極樂意WWWWW(笑壞) 喇A的說明非常詳細，我認為完全是我自己不夠用心的問題(拭汗 另外也因為我大概手殘自己把4月的帳單給幹掉了，所以很擔心沒能贊助到~ 有確實收到我就放1000顆心了<3333333
嗚嗚感謝我有收到Q_Q 可能我說明寫得太混亂，上面建議是在五月的結帳週期過了之後，如果"重新贊助的金額"還是沒有匯出，那麼才需要在5月時把贊助金額調升， 五月的結帳週期過了之後，如果把贊助金額從二鎂改寫成四鎂，系統會立刻再次收取兩鎂的差額。 太太妳因為提早在四月就修改了，就等於是多給了我兩鎂元(艸)
剛才造喇A說的方式嘗試了，也收到收據，希望喇A真的有收到>_
Thank you😭 I have received your repledge email on 4/22. But my manager doesn't change. Yep maybe we will need to wait for the May billing cycle, sorry for bothering you!
I re-pledged mine at the 20th. Let's hope it works on May. I still want to support you and your work.
Thank you! Though it seems the repledge method is not working properly and I just updated this post with some new information. Anyway, you can still edit it in May to receive April reward!
i just re-pledged. hope it works:(
In my manager it shows your latest pledge was processed on 4/2 so you're already on the list to receive April reward. You don't need to change anything :D Thank you so much ;o; Patreon is now a primary solution to aid me financially despite sometimes it is a bit of wonky. To think on the bright side it's because of Patreon so I can feel more supported from you guys ❤️
I've just checked and since I've switched and rised a bit my tier again back in April the 2nd, it was processed! I've screened it if you need something to check it out (maybe on how it works!) I'm so sorry to hear that you've got trouble with Patreon D: you were kind to pause it for a while but since the tiers are really low, I really wouldn't mind to pay it anyway and support you somehow... I know how artist life could be hard (and you really deserve much more <3 ) a big hug!!
Oh sorry about your confusion! You are not the only one doubting this problem. 😓 I have received an email notifying you have repledged, thanks! But in my manager it does seem the payment hasn't been processed. I also assume maybe it takes some time for Patreon to process. I've also notified Patreon support about this delay and will keep you all updated!
Your latest payment was processed on 4/18 so you will be guaranteed to receive time-limited reward :D You don't need to make any changes, thanks for the support!
elena yiin
sorry but it's a little complicated......i can see my payment is completed in my payment history, which means i will not need to do anything? just stay my current status?
Repledged, but don't see any changings in billing history yet. Maybe it takes some time?..
Thank you ;o; I've received many repledge notice emails including yours! But in my patron manager it seems there is a delay of showing those pledges so I'll check it again several hours later. I also informed Patreon support about this delay and hopefully will get a reply from them again.
Night Excision
I cancelled and repledged as well. Hopefully I did that right? Let me know if I need to do anything else ♥
Thank you so much! I just confirmed your lastest pledge is processed on 4/21 for $5. Yeah I'm starting to worry about that the canceling and repledge method, so far the processed payment are only from patrons who upgrade tiers. Not sure how long it will take for ppl staying in the same pledge. Hopefully Patreon support didn't give me a false solution :(
I cancelled and re-pledged. Took the chance to up my tier pledge too. The receipt says I'm only charged for the balance from my old pledge so I'm not sure if my old pledge went through 😣
台灣時間應該比美國晚?不過沒關係，按照您支付的金額一定收得到獎勵😆
嗷我在美国所以我四月支付的时候按照台湾那边来算是三月底...？（可能）
其實系統莫名地把你的贊助歸在三月(但支付日期寫4/1)...可能是時差或這裡的笨系統導致的囧 如果你能查看Billing Histroy，你的支付可能會顯示在March區塊裡，但我還是會記得把獎勵送上的！
Oh dear, thank you for helping out so fast ;O; It seems Patreon will take a while to process, I'll check your pledge again several hours later!
那就好wwww
有的有的，您最近一次的支付是在4/1!感謝~~
啊啊啊我好像是四月刚加的嘛...）我不记得了orz
Hey Rae! ♥ I just cancelled and re-pledged - hopefully that covers it! I'm sorry to know it happened, but I hope the other patrons will update their pledges too. Sending all my love!
