semperjack
fanbox
I Screwed Up - ALL FANS Please Read!
🕑 Added 2022-05-10 06:18:22 +0000 UTC In increasing the Freshman and Senior tiers to compensate for the falling Yen, I barreled through and booted all of my FANs off the tiers they were on. And now I think they have to pay again to get back onto the same tier they were on. Please understand, this was NOT my intention. I'm at a loss here - I didn't archive a list of my FANs or their tiers. I don't even think that I can upgrade people to higher tiers - I don't think Fanbox even has that function. I want to make this right, but I don't know if I can. I will gladly take all of your suggestions for ways to fix this. And if I can't, I hope you will all accept my sincerest apology.
Comments
Good luck with the endeavor man.
SladeX14
The most you can probably do is what you’re doing now with letting them know what happened. Everyone makes mistakes so it’s no problem
They should get an email saying that their tier is deleted, hopefully. And all they would end up paying when resigning up would be the difference. At least I did.
Honestly, I think most people will understand, the hard part is likely gonna be making sure people know and can get their subscriptions back up. I hope you manage to resolve this smoothly! :(
