leave2gether
patreon
A note from Patreon on upcoming payment processing
🕑 Added 2018-08-31 06:33:10 +0000 UTC Hi guys,I've got a recent note from Patreon on upcoming payment processing - they are trying to avoid what happened in August, but in case something might go wrong, extra info is below
Here’s some information to share with your patrons in case an issue arises.
If your patrons are having any trouble, here’s what they can do:
- If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
- If their payment failed, they can follow these steps or switch to adifferent payment method.
- If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
- They can reach out to the Patreon support team to get account specific help.
Here’s what we’ll be doing:
- We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
- We will continue Patreon’s proactive practice of retrying payments throughout the month.
Lets cross fingers and hope this month will be okay.
Last day of Summer! Enjoy it, guys
