sfmlab
patreon
Important Notice: Temporary Disruption of Patreon Services on Open3DLab
🕑 Added 2023-07-14 00:03:20 +0000 UTCDear Patrons,
I am writing to inform you about an unexpected issue that occurred two days ago, on July 12th, that has affected some of our Patreon users' ability to access their benefits on Open3DLab. I want to explain in simple terms what has happened and what steps we are taking to resolve this problem.
Open3DLab uses a system called webhooks to communicate with Patreon. Whenever a user makes a pledge, updates it, or cancels it, Patreon sends us a notification. This notification includes information that we use to grant you benefits such as access to our fast download servers.
On July 12th, we received a large number of notifications from Patreon that were not intended for us. These messages seemed to come from a testing environment within Patreon's development team. These erroneous notifications contained actual user names and IDs and, most importantly, they erroneously indicated that the pledged amount was $0.
Due to this, many of our patrons lost their access to certain entitlements on Open3DLab. This was first brought to my attention on the morning of July 13th, but due to my workload, I was not able to investigate this until later in the day.
Upon discovering the issue, my intent was to immediately contact Patreon, but I found that other site admins were already in discussions with them. Their initial response was to ensure that this wouldn't happen again, but as of now, no direct solution has been provided to fix the issues caused.
Until Patreon sends us correct information about your pledge levels, the entitlements will not be reinstated. There are two potential ways to solve this. Ideally, Patreon would send us a "corrective" batch of notifications that resets the data. The other, less desirable, option is that I manually delete the many hundreds of incorrect notifications from our system. As you can imagine, I am hoping for the former solution.
If Patreon does not rectify this before the weekend, I will start working to manually remove the erroneous data. In the meantime, if you see an incorrect pledge amount on Open3DLab, please understand that this is the cause, and rest assured that your entitlements will be restored as soon as possible.
I sincerely apologize for the inconvenience this has caused. Your continued patience and understanding is greatly appreciated. We will keep you updated as we work to resolve this issue.
Best Regards,
Salaryman
Comments
SFMLab
Hi, please send a message through the Patreon system rather than commenting on a random post.
sol blen
ITS been 3 months and i still cant get high download. i paid a full year here
SFMLab
No. And as mentioned, I have no way to hold them accountable in this matter.
God of Ramblers
Will Patreon be compensating us for the loss of service? It’s all very well saying that “It won’t happen again” but financial impacts, however small, tend to stimulate upper management into concrete actions.
mokujinh
Understood, thanks for the clarification :)
SFMLab
No information was shared that Patreon or Open3DLab didn't already have access to. Usernames, email addresses and IDs (numeric account identifiers) are exchanged between Patreon and Open3DLab in order to make the account connection work. No additional data was shared, and most of the data that was there was partially scrubbed for development purposes. In addition, while other creators also received notifications, they only received notifications related to Patreon users who were previously subscribed to them specifically. So this is not a data breach, or privacy issue. The concern is that this data is apparently also used by Patreon's developers in their development environment. That's how notifications that were never intended to be sent ended up being send to Open3DLab. A Patreon developer tested a feature on their development machine, and because they copied webhook data from the live Patreon system, it ended up hitting the live websites/integrations of creators like Open3DLab. This is more of a sign of careless development and security practices on the part of Patreon developers. We are lucky that, in this case, only 50 creators got these notifications, there's no data breach, and that the consequences are limited and dependent on the site's individual implementations. It just sucks that their alleged fix hasn't worked for Open3DLab, that it's now the weekend and they probably won't do shit until Monday, and that I will have to continue fixing it tomorrow. I'll have an update then.
mokujinh
Just for the sake of transparency, and language barriers, what kind of information did patreon send you about users? Specifically what you mean by "actual user names and IDs"? lol. I am subscribed just to support and I'm ok with not having the downloading speed benefits. Because of that I chose to not link my patreon to discord nor other services because my trust issues with such features.
Son Umbasa
If it helps anyone, I was able to get my benefits back by simply deleting my pledge and then signing back up. It doesn't double charge either
Lapinedours
More clear now. Thanks
Vivy
thanks for the heads up.
